pk 999 Privacy Policy

This Privacy Policy serves as a supplementary document to pk 999's Terms and Conditions. Reading both documents together will give you a complete picture of how your information is handled on the platform. By browsing any page of the site or opening an account, you are considered to have accepted this policy.

1.1 Registration and Account Information

When opening an account at pk 999, you are required to provide certain necessary information. This includes:

• Full name and date of birth (for age verification)
• Valid mobile number and email address
• National ID card or passport number (for identity verification)
• Bank account or mobile banking details (for processing transactions)

Without the above information, your account cannot be activated or verified. It is your responsibility to ensure the accuracy of the information provided.

1.2 Transaction and Financial Information

pk 999 keeps a record of every deposit and withdrawal request. This includes the date, amount, and payment method of transactions made through bKash, Nagad, Rocket, Upay, and bank transfers. This information is used for financial security and fraud prevention.

1.3 Device and Browsing Information

When you use the pk 999 website or app, the following information may be collected automatically:

• IP address and device type
• Operating system and browser version
• Time of access, session duration, and the sequence of pages visited
• Referral source (which link or channel brought you to the site)

1.4 Gaming History

We record your gaming activity — bet amounts, win and loss records, preferred game types, and details of bonus usage. This information is used for account management, dispute resolution, and responsible gaming monitoring.

Collected information is used only for specific and legitimate purposes. pk 999 processes your information for the following:

• To register, verify, and manage accounts
• To complete deposit and withdrawal transactions
• To provide and verify bonuses, promotions, and VIP rewards
• To provide customer support via live chat and email
• To prevent suspicious activity, fraud, and money laundering
• To meet applicable legal obligations
• To improve the quality of site services and review user experience
• To send relevant promotional messages with your consent

The pk 999 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the site's functionality and your experience.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and verify security tokens. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to analyse which pages on the site are visited most and where errors occur.
• Functional Cookies: Remember your language preferences, display settings, and login state.
• Analytical Cookies: Used to analyse user behaviour and improve the service.

3.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, doing so may limit some features. Essential cookies cannot be disabled because the site cannot operate securely without them.

pk 999 may share your information with third parties in certain specific circumstances. This sharing is always limited, purpose-driven, and subject to contractual protections.

4.1 Payment Processing Partners

The necessary financial information is shared with the relevant payment provider to complete bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely to complete and verify transactions.

4.2 Technology and Service Providers

Technology providers required to operate the site — such as game studios, security services, and analytics tool providers — may process data to a limited extent. However, they may not use this information for their own purposes.

4.3 Legal Obligations

If disclosure of information is legally required as part of a court order, government investigation, or legal process, pk 999 will fulfil that obligation. Where possible, we will try to notify you in advance.

4.4 Fraud Prevention

If unusual activity or suspected fraud is detected on an account, relevant information may be shared with anti-fraud service providers for protective purposes.

5.1 Retention Period

Personal information is retained for as long as your account remains active. Even after an account is closed, information may be kept for a defined period due to legal obligations, dispute resolution, or fraud investigations. Financial transaction records are generally kept for an extended period.

5.2 Technical Security Measures

pk 999 uses multiple layers of security technology to keep your information safe:

• SSL Encryption — end-to-end encryption for all data transfers
• Secure Servers — data stored in access-controlled data centres
• Two-factor verification (OTP) — additional security for logins and transactions
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can view sensitive information

5.3 Response to Data Breaches

If a security breach occurs and there is a risk of harm to your information, pk 999 will notify you as quickly as possible and take every effort to address the situation.

As a pk 999 member, you have the following rights regarding your personal information:

6.1 Right to Access Information

You may request at any time via live chat or email to know what information we hold about you. pk 999 will provide that information within a reasonable time.

6.2 Right to Correct Information

If there are errors or incomplete details in your registered information, you may request a correction. This can be done through account settings or via the support team.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

6.4 Right to Restrict Processing

You may request to restrict the use of your information for specific purposes (such as marketing communications). pk 999 respects your preferences.

6.5 Right to Raise a Complaint

If you have any concerns about how your information is managed, contact the pk 999 support team directly. We will consider every complaint seriously and provide a resolution as quickly as possible.

pk 999 strictly prohibits access by anyone under the age of 21. Age is verified at registration and identity documents may be requested if there is any doubt. If we learn that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

If parents fail to monitor their children's online activity, a minor's registration may occur unintentionally. For more information and guidance on this, please visit our Responsible Gaming page.

pk 999 reserves the right to update this Privacy Policy at any time. Notice will be given to your registered email address or on the site before changes take effect. For significant changes, additional time will be provided so that you can review the updated policy.

Continued use of the site after any changes will be considered acceptance of the updated policy. The most recent version will always be available on this page. If you wish to know about a previous version, please contact the support team.

To learn more about pk 999, read our About Us page.